Anti-scam (Scameter) alert Frequently asked questions

This is an anti-scam alert message and will be shown when the payee's account number is listed as “High Risk” as per the scam prevention advice provided by the Hong Kong Police Force on Scameter. You are advised to verify the identity of the payee before making transactions. The anti-scam alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. Please visit the webpage of Scameter (https://cyberdefender.hk/en-us/scameter/) for more details.

The anti-scam alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. Please visit the webpage of Scameter (https://cyberdefender.hk/en-us/scameter/) for more details.

For the bank's privacy and security information, please visit (https://www.asia.privatebanking.hsbc.com.hk/privacy-notice-for-the-hongkong-and-shanghai- banking-corporation-limited/)

Yes, you can, but please be reminded that the transaction has high risk of fraud. You are advised to always verify the payment details (including the payee’s identity) of every single transaction before making payment. Your decision to proceed with or cancel a fund transfer to the account number that has triggered the anti-scam alert is binding on you and you shall be solely responsible for the consequences.

If you suspect a potential scam has occurred, please call the“Anti-Scam Helpline 18222” hotline for assistance. If you suspect that you have been the victim of a scam, please report to the Hong Kong Police Force at a police station or via the Hong Kong Police Force e-Report Centre (https://www.police.gov.hk/ppp_en). You should also report the case to us at the same time.

No, it is not guaranteed. The anti-scam alert message will only be shown if the payee’s account number is included in the scam reports provided by the Hong Kong Police Force from time to time. If there has not been any report to the Police against a particular account number at the relevant time, the account number will not trigger an anti-scam alert. However, you should not take this as any kind of indication or representation from the Bank that the account is not high risk.

You are advised to always verify the payment details (including the payee’s identity) of every single transaction before making payment.

You can check Scameter (https://cyberdefender.hk/en-us/scameter/) to see if it is flagged as “High Risk”. When performing a funds transfer using an account number via the HSBC Global Private Banking Hong Kong App, the Bank will display an anti-scam alert message for those account numbers flagged in the scam reports provided by the Hong Kong Police Force. You are advised not to make any transactions to the recipient unless you have carefully verified the payee’s identity and have ensure that the payee is trustworthy.

FPS proxy IDs (mobile number, email address, FPS ID) and account number are flagged as "High Risk" in Scameter and trigger the anti-scam alert based on information collected from scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular FPS proxy ID/ account number, it will not trigger the anti-scam alert.

The anti-scam alert is generated based on information collected from scam reports provided by the Hong Kong Police Force and updated from time to time on a daily basis. We do not and cannot warrant whether the information available from the database is complete, true, accurate or up-to-date, nor that the funds transfers for which you do not receive anti-scam alert messages are not fraudulent nor that the funds transfers for which you receive anti-scam alert messages are fraudulent. Please check again that the payee is trustworthy before you proceed with the transaction.

Account numbers are flagged as "High Risk" in Scameter and trigger the anti-scam alert based on information collected from scam reports provided by the Hong Kong Police Force and updated from time to time on a daily basis. If there has not been any report to the Police against a particular account number, it will not trigger the anti-scam alert.

We do not and cannot warrant whether the information available from the database is complete, true, accurate or up-to-date, nor that the funds transfers for which you do not receive anti-scam alert messages are not fraudulent nor that the funds transfers for which you receive anti-scam alert messages are fraudulent.

The anti-scam alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. Please contact them at enquiry@cyberdefender.hk if you think the account numbers are not tagged correctly.

According to the record provided by the Hong Kong Police Force, your account number is related to a scam report. Please contact them at enquiry@cyberdefender.hk if you think the account number is not tagged correctly.

No, we are unable to remove information from the database. The anti-scam alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. Please contact them at enquiry@cyberdefender.hk if you think the account number is not tagged correctly.

The anti-scam alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. If you suspect a potential scam has occurred, please call the “Anti-Scam Helpline 18222” hotline for assistance. If you suspect that you have been the victim of a scam, please report to the Hong Kong Police Force at a police station or via the Hong Kong Police Force e-Report Centre (https://www.police.gov.hk/ppp_en)